Behind every Kids Club, there’s a lot of operational complexity.
Managing child registrations, ensuring safety, and keeping parents informed can be complex—especially when processes are manual, fragmented, or unclear. That’s why we’re excited to introduce Kids Club, the newest addition to our Guest Experience OS.
Children’s entertainment facilities are a key differentiator for family-friendly resorts. But for many hotels, managing them is still a source of operational headaches, security risks, and staff overload.
Until now, most hotels have relied on outdated, manual systems to handle Kids Club registrations and daily operations: paper forms, physical signatures, endless queues at peak hours, unclear authorization procedures…
This often leads to:
Kids Club has been built precisely to address these challenges.
Kids Club is a fully digital registration and management tool for children’s facilities in hotels, integrated directly into the STAY platform. It centralizes child registration, guardian permissions, and pickup management in one seamless digital flow.
Here’s how it helps hotels improve operations and guest satisfaction:
Guests can easily register their children and authorized guardians directly from the hotel’s app, anytime before or during their stay. No paperwork, no waiting in line. Hotels can fully customize the registration form, adding essential questions about allergies, swimming ability, or any safety information required. Legal notices and service rules can also be included and accepted digitally by parents or guardians.
This digital process reduces workload, reduces errors, and improves convenience for guests and staff alike.
Your staff will always have access to the essential information needed to provide the best possible care: each child's profile, allergies, special needs, and any specific instructions from parents. You can also log internal notes and follow-ups about each child to ensure safe, personalized supervision.
This leads to better care and greater trust from families.
One of the most sensitive aspects of managing a Kids Club is ensuring that children are always under proper supervision and can only be picked up by authorized persons.
We address this need by giving hotel teams complete visibility and control over every child’s registration and pickup process — in real time.
The system includes a live access log that allows staff to track child entries and exits at a glance. Teams can instantly see which children are currently in the Kids Club, who dropped them off and when, and who is authorized to pick them up — with photo verification, digital signature, and a detailed pickup log — all accessible from a tablet or desktop device.
Every hotel operates differently.
Kids Club is fully configurable, allowing you to adapt registration forms, safety questions, authorization requirements, and procedures to meet local regulations and your specific operational model.
This flexibility results in faster adoption and higher service quality.
We understand that managing sensitive information is crucial.
We store all child registration data securely. The system encrypts sensitive data and offers robust protection measures, giving families confidence in the safety of their information.
With Kids Club, we’re helping hotels transform a traditionally manual and risky process into a simple, secure, and efficient digital workflow.
If you want to see how it works, request a personalized demo here.