Your guests are asking questions right now. At 11pm, when the front desk is busy. In a language your staff doesn't speak. Before deciding whether to book the spa or order room service.
Most of those questions go unanswered, or arrive too late to make a difference.
AI Concierge changes that.
AI Concierge is a conversational assistant built directly into your STAY guest app. Guests ask questions in natural language and get immediate, accurate responses based on your hotel's real operations.
Not a generic chatbot. Not a static FAQ. A live assistant that knows what your hotel offers, what's available right now, and what each guest might need next.
Most AI chatbots rely on knowledge bases or static FAQs. The problem is that hotel operations change constantly: schedules shift, availability updates, services come and go. Static content becomes outdated fast, and guests get wrong answers.
AI Concierge works differently. It uses the information you already manage in STAY as its source of truth. Whatever is live in your CMS is what guests see. No separate knowledge base to maintain, no risk of outdated responses.
It also responds in the guest's language automatically, with no additional configuration needed.
When a guest asks about the spa, restaurant times, or room service options, AI Concierge doesn't just answer. It connects them directly to the relevant booking or ordering flow inside the app.
That removes the friction between intent and action. Guests move forward on their own, without calling reception or waiting for a response. Here is how AI can help you grow your ancillary revenue.
For your team, that means fewer repetitive questions to handle and more time for the interactions that actually need a human touch.
Your team has access to every conversation: history, guest ratings, and metrics like inquiry volume and engagement. You can see what guests are asking most, and where the assistant is adding value.
You also control how it communicates. Set the tone of voice, configure fallback messages for unanswered questions, and customize key texts within the chat experience.
Because AI Concierge is native to STAY, there is nothing to integrate, no AI model to train, and no new vendor to manage. It runs on the data already in your CMS and is embedded directly in the guest app your guests already use.
Most hotels activate it in hours.
AI Concierge is available today for all STAY customers as an add-on module.
If you want to see how it works with your hotel's data, reach out to your account manager or book a live demo.