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AI Concierge

Guests ask.
AI assists.

Answer every guest question instantly, with AI that uses your hotel's live information to recommend only what's actually available.

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AI Concierge 1

Powering the best hotel groups worldwide

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Explore our customer stories
AI Concierge
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Instant answers
Missed responses mean missed moments. Imagine being there for every guest, every time.
Hello, I’m AI Concierge.

Always accurate, always up to date

Services change. Schedules update. Availability shifts. AI Concierge pulls from your live hotel data, so it only recommends what's actually available.

AI Concierge accurate info

Handles every guest request

From quick questions to complex requests, AI Concierge understands what guests need and points them to the most relevant services, freeing up your team.

AI Concierge answers

Turn conversations into revenue

Guests go straight from question to booking or ordering. Less friction, more demand captured in the moment.

AI Concierge revenue

Full visibility into every interaction

Track every question, click, and booking from one dashboard. Spot what's working, fix what's not, and turn insights into better service.

AI Ccncierge analytics

Shaped to your hotel operations

Multilingual support

Guests ask and get answers in their own language.

AI tone of voice

Choose how AI speaks to guests: professional, friendly, or luxury.

Fallback messages

Define what happens when no answer is found.

Conversation history

Review every conversation, answer ratings, and what guests tap.

Custom chat texts

Edit the chat name, welcome message, and input placeholder.

Live in hours. No project needed.

AI Concierge is native to STAY. No integrations, no training, no new systems. We handle everything.

STAY
AI Concierge

  • green-tick Built into STAY
  • green-tick No integrations
  • green-tick No AI training
  • green-tick Uses CMS data
  • green-tick Live in hours

External AI Chatbots

  • red-cross Separate platform
  • red-cross Requires app integration
  • red-cross Requires AI training
  • red-cross Requires knowledge base
  • red-cross Weeks or months to go live
FAQs

What hotels ask before
activating AI Concierge?

How quickly can AI Concierge go live?

AI Concierge can be activated in hours. STAY handles the setup, so there is no internal deployment effort required.

Does my team need to be involved in setup or maintenance?

None. No IT involvement, no integrations, and no ongoing maintenance. It runs using the information already managed in your CMS.

How does AI Concierge know what to recommend?

It uses real-time data from your CMS. Any change in services, schedules, or availability is reflected instantly in every response.

Does it work in multiple languages?

Yes. Guests can ask questions in their language and receive answers in the same language instantly, improving accessibility and overall experience.

How is guest data protected?

No personal guest data is stored. Conversations are anonymized before being processed, so no names, room numbers, or personal details are ever included. All conversations are automatically deleted after 14 days, ensuring full data privacy.

See how AI Concierge works with your hotel data

Request a personalized demo with one of our product experts.

 

Book a demo