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Staff App

Manage your hotel from anywhere

The staff can handle requests, bookings and orders from a smartphone or tablet, whether welcoming guests at a restaurant or running activities by the pool.
Freedom to work beyond the desk.

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Hotel staff member using the STAY Staff App to manage activities and guest requests
Trusted by +1,200 hotels around the world
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Meet our custormers

All services in one hotel operations app

From restaurant bookings and spa appointments to F&B orders, the team can manage all services directly from the Staff App, including PRO services. Everything they need, right in their hands.

Staff app menu with access to Activities, Requests, quota services and Concierge chat

On top of every request

No request goes unanswered. The staff has all the information they need at hand to handle each request properly and deliver better guest service.

 

List of guest requests in the staff app, each showing the item requested, time, guest name, room number and status

Keep guests updated in real time

The team can message guests directly from their phones to clarify questions or share updates, so every request is resolved just as expected.

Guest request detail in the staff app, showing a shampoo kit request for room 121 and status options: New, Pending, In progress and Solved

A hotel staff management tool ready in seconds

There’s nothing to download. The staff simply opens the Staff App from a link on a smartphone or tablet and adds it to the home screen. Updates are applied automatically and improved performance makes every task faster and smoother.

 

Staff app welcome screen with four steps for adding the app to a phone’s home screen

What our customers say

Nh Hotel x2

"Thanks to STAY we are more efficient while maintaining a high-quality service for our guests; it’s something key for them. And for us too."

Ignacio Lendines x2

Ignacio Lendines

General Manager at NH Madrid Nacional
Riu

"STAY helps us answer guests’ requests more efficiently, which in turn allows us to focus more on upselling. The tool also provides data for each hotel and for the whole chain, which is really relevant when making decisions about our operations and processes."

Georg Strauch x2

George Strauch

Corporate Front Office Manager at RIU
AMR

"This guest experience system pays for itself. We've seen a significant increase in revenue since we implemented it: 90% of our guests regularly use it."

Yudy Mora x2

Yudy Mora

Product Owner Manager at AMR Collection
Barcelo-Hotel-review

"With STAY, we can make real-time decisions. We can create tailor-made promotions and we are able to deliver food to our guests in a more convenient and faster way."

Álvaro Montalvo x2

Álvaro Montalvo

Ancillaries & Innovation Project Manager at Barceló Hoteles
Hard Rock x2

"STAY has helped us with pretty much everything. There are no lines at our front desk, the room service department has no calls waiting anymore, and guests can request anything from anywhere."

Almudena Mosteiro Muñoz x2

Almudena Mosteiro Muñoz

Assistant Manager at Hard Rock Hotel Ibiza
FAQ

Frequently asked questions

What is a hotel staff app?

A hotel staff app lets your team manage guest requests, bookings and orders from a smartphone or tablet, wherever they are in the hotel. The STAY Staff App brings the STAY CMS to mobile, built for hotel teams on the move.


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What should hotels look for in a staff app?

Look for an app that covers every guest service in one place, works without an app store download and connects to the systems you already use. STAY's Staff App does all three, so your team handles bookings, orders and guest messages from one place.

Which hotel teams can use the Staff App?

Any team that serves guests: restaurants and F&B, spa, activities, concierge and front desk. Each team member sees only the services and features their role needs.

Do staff need to download an app?

No. Staff open it from a link in Chrome or Safari and add it to their home screen. Updates apply automatically.
See how to set it up

Does the Staff App work with our existing hotel systems?

Yes. The Staff App is part of the STAY platform, which integrates with leading PMS, POS and payment systems. Bookings, orders and requests stay in sync across the platform.

Make your hotel's guest experience awesome

Trusted by +1,100 hotels around the world

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