Stay on top of your guests' requests
Be sure that no request goes unanswered and that your staff handles each petition properly. Your staff will keep on hand all the information related to providing better guest service.
Provide instant updates on the requests' status
Your staff can send direct messages to guests using their phones to clarify request-related questions or provide more details, so issues get solved just as expected.
Monitor your guests’ feedback and take action
Identify areas for improvement in your operations by spotting unpleasant experiences, and transform these into positive enjoyable experiences. Avoid negative reviews since issues are solved faster and before checkout, and boost positive reviews by creating excellent guest experiences.
What our customers say
"Thanks to STAY we are more efficient while maintaining a high-quality service for our guests; it’s something key for them. And for us too."
"STAY helps us answer guests’ requests more efficiently, which in turn allows us to focus more on upselling. The tool also provides data for each hotel and for the whole chain, which is really relevant when making decisions about our operations and processes."
"This guest experience system pays for itself. We've seen a significant increase in revenue since we implemented it: 90% of our guests regularly use it."
"With STAY, we can make real-time decisions. We can create tailor-made promotions and we are able to deliver food to our guests in a more convenient and faster way."
"STAY has helped us with pretty much everything. There are no lines at our front desk, the room service department has no calls waiting anymore, and guests can request anything from anywhere."