First impressions count. It's why you should do surveys after check-in. That can set the tone for the rest of the stay.
After using a service
Have guests fill out surveys after they consume or attend specific services. You will learn more about how to improve the overall experience.
Proactive
Let guests give their opinion whenever they want. And several times, to see how their satisfaction builds over time.
Checkout
Send the final evaluation at the end to gauge the general satisfaction of the guests of your hotel.
Keep bad reviews away and improve your online reputation
Use surveys to react before it's too late
Turn a bad experience into a great one in case you receive negative feedback in a survey. You’ll be able to set notifications when receiving a low rating and will have the chance to solve the problem right away. You’ll prevent bad reviews on public websites.
Encourage satisfied guests to spread the word
If the guest gives you a good review, a popup will appear on their screen sending them to Tripadvisor or Google My Business. The guest is encouraged to share their experience with the world, therefore improving the hotel's public rating.
Improve your services with data-driven decisions
Analyze your hotel's score based on guests' feedback or dig deeper into the score for each service to see what's working, what's not, and how you can improve. Putting the guest experience first.
What customers love about us
With STAY, we are responding 70% faster to guest booking requests.
Arianna Calcaterra
The Ritz-Carlton Abama
This great tool helps us improve the fluency and effectiveness of our communication with our guests.
Alejandro Tugues
Las Terrazas de Abama Suites
This application is optimally adapted to hotels’ requirements. And above all, I would highlight their professional and efficient customer service. We have felt very much supported throughout the implementation process.
Antonio Moreno
Zafiro Hotels
Implementing STAY has allowed us to reduce our teams’ workload, and to digitize and streamline the relationship with our guests.
Roger Gallego
Vincci Hoteles
The app is very easy to use. Making a reservation is very simple for guests. I think we will keep working with this app for a long time.
Hector Torres
Hotel Riu Palace Paradise Island
With STAY, it’s much easier to communicate with our guests, and the management of their requests is quicker. Our guests really appreciate that.
Ana Alonso
Hoteles Elba
A complete platform including all the tools and features a hotel may need. It’s undoubtedly helping us optimize many of our processes and offer a better service to our guests.
Divya Bhagvanji
Silken Saaj Hotels
With STAY, we are responding 70% faster to guest booking requests.
Arianna Calcaterra
The Ritz-Carlton Abama
This great tool helps us improve the fluency and effectiveness of our communication with our guests.
Alejandro Tugues
Las Terrazas de Abama Suites
This application is optimally adapted to hotels’ requirements. And above all, I would highlight their professional and efficient customer service. We have felt very much supported throughout the implementation process.
Antonio Moreno
Zafiro Hotels
Implementing STAY has allowed us to reduce our teams’ workload, and to digitize and streamline the relationship with our guests.
Roger Gallego
Vincci Hoteles
The app is very easy to use. Making a reservation is very simple for guests. I think we will keep working with this app for a long time.
Hector Torres
Hotel Riu Palace Paradise Island
With STAY, it’s much easier to communicate with our guests, and the management of their requests is quicker. Our guests really appreciate that.
Ana Alonso
Hoteles Elba
A complete platform including all the tools and features a hotel may need. It’s undoubtedly helping us optimize many of our processes and offer a better service to our guests.
