Ask the right questions at key moments during the stay, and collect more responses while there is still time to act.
Customize when and where surveys appear
Add comment fields for richer feedback
Send automated push notifications to increase survey completion
Personalize thank-you messages based on the survey score
Resolve issues before they turn into negative reviews
Centralize responses and empower your team to act instantly when a guest reports a problem.
Manage all survey responses from a single inbox.
Filter and track responses in real time.
Send alerts or email notifications to the right staff member.
Turn feedback into insights that drive improvement
Use guest feedback to measure satisfaction and discover opportunities for growth.
Analyze scores by service, department, or stay moment.
Detect recurring issues and service trends.
Evaluate overall performance with clear, actionable data.
Connect insights across the chain
The Instant Feedback API gives corporate teams full access to data from all hotels. Integrate it into your BI tools to analyze satisfaction at every level, from the entire chain down to each property, and make faster, data-driven decisions.
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