In hospitality, great service starts long before a guest receives a towel or has a lightbulb fixed. It starts with coordination. And that's where many hotels struggle.
Guests use one system. Staff use another. And when those systems don't talk to each other, requests get delayed, misrouted, or lost entirely.
That’s why STAY and Hub OS now work in sync.
With this new integration, any request a guest makes through the STAY app, such as a maintenance issue or a housekeeping need, is automatically created as a task in Hub OS and routed to the right team. Staff continue working as usual in Hub OS, while guests receive real-time updates in the app as their request is being handled.
No more middle steps, no more uncertainty. Requests go straight from the guest to the team that solves them.
Whether it’s a towel request, a broken lightbulb, or a room that needs cleaning, guests can easily send requests from your hotel app. These requests are now:
The result? Quicker service, less manual work, and happier guests.
“STAY and Hub OS share the same vision: making hotel operations smarter and more guest-centric. This partnership allows hotel groups to offer a connected, efficient experience without the tech burden.”
- Joan León, COO of Hub OS
When a guest submits a request in STAY, such as reporting a maintenance issue or asking for housekeeping, the request is created in Hub OS with all necessary information. Hotel teams continue working as usual in Hub OS, and any progress or resolution is automatically reflected in STAY.
By centralizing all app-generated guest requests into Hub OS, hotels reduce fragmentation and give staff one place to track, manage, and resolve service tasks.
Guests stay informed with real-time updates in the app, without needing to call reception. Meanwhile, hotel staff avoid manual duplication and gain full traceability across systems.
The integration supports:
“Our goal was to create true alignment between guest experience and hotel operations. This integration removes friction so hotel teams can act faster while keeping guests informed every step of the way.”
- Noemí Gómez, Product Manager at STAY
This is more than a technical connection. It bridges the gap between guest-facing services and internal hotel workflows, aligning teams around a shared goal: better, faster service.
For hotel groups, this integration delivers:
If your hotel group uses STAY and Hub OS, this integration is available now. Let’s connect your teams, simplify your workflows, and raise your service standards.