Guest feedback is one of the most valuable signals a hotel can have. But to truly understand it, hotels need better visibility and easier ways for guests to respond.
This month, we’re introducing new survey promotion options that make it easier for every guest to share their opinion, along with a new Instant Feedback API that gives corporate teams full access to satisfaction data across all properties.
Together, these updates help hotels collect more insights, react faster, and make smarter decisions at every level.
1. New ways to make surveys easier to see and answer
Whether your hotel is using Instant Feedback on the Basic plan or enhancing guest feedback with the PRO version, these new options multiply the touchpoints between guests and surveys, helping hotels increase visibility and response rates.
Show surveys on the app’s home screen
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Guests can now see active surveys the moment they open the app. No searching or browsing needed.
This small but powerful change ensures guests always have a direct way to share feedback while they’re still on property.
Send push notifications when surveys go live
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A notification can make all the difference.
Now hotels can alert guests as soon as a survey is available, or even target specific guest segments when needed.
It’s the most direct way to reach the right guest at the right time and boost participation in in-stay surveys.
Promote surveys on in-hotel displays and signage
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Hotels can now promote active surveys on displays or in-room screens, allowing guests to access them even if they’re not in the app.
By adding a QR code or link, hotels can invite guests to share their opinion from any common area, maximizing visibility and feedback volume.
These options open up new ways to engage guests and multiply the opportunities to listen to them across every touchpoint of their stay.
If you’d like detailed instructions on how to configure these options, visit our Help Center article here.
2. Integrate surveys data into your BI tools
The new Instant Feedback API, available exclusively for the PRO version, gives hotel chains full visibility and control over guest satisfaction data across all their properties.
Corporate teams can now access complete raw data from Instant Feedback for every hotel in the chain, without having to download reports one by one.
This centralization improves efficiency and provides a comprehensive view of the group’s overall performance.
All this information can be seamlessly integrated into each chain’s BI, analytics, or corporate systems, allowing teams to combine guest feedback with other business data for deeper insights.
As a result, management can understand guest satisfaction from the global company level down to each individual hotel, brand, or service category.
With this API, corporate teams can:
- Analyze service quality and satisfaction across the entire chain.
- Compare results between hotels, regions, or departments.
- Move easily from a broad overview to detailed, property-level insights.
- Design data-driven strategies for the group or its individual brands.
Hotels can query the API as often as they need, whether daily, weekly, or on demand, and access data in real time or as consolidated reports.
In short, the new Instant Feedback API turns guest feedback into a strategic asset, enabling corporate teams to manage satisfaction proactively and make decisions based on complete, up-to-date data from across the chain.
