Give guests a shared feed to propose plans, share recommendations, and connect with others. More interaction, more participation, more use of your activities and services.
Powering the best hotel groups worldwide
Guest Board
The social feed for your hotel.
Your hotel is full of plans, activities, and experiences worth sharing.
Guest Board makes them easier to discover.
Guests find more plans to do
Guests can ask questions, share recommendations, propose plans, and join activities created by peers or your team. They find ideas, people, and experiences they might otherwise miss.
Let staff join the conversation
Reach guests when they are deciding what to do next. Your team can post announcements, promote activities, share recommendations, and answer common questions. One post can guide many guests and reduce repetitive questions at reception.
Stay in control of the feed
Built-in moderation tools help keep the space safe and welcoming. Use word filters, hide content, block users, and protect guest privacy.
See what guests really want
Track what guests ask, recommend, and discuss during the stay. Detect recurring questions, spot service gaps, and find new opportunities to promote the right services.
FAQs
What hotels ask before activating Guest Board?
What is Guest Board and how does it work?
Guest Board is a social feed inside the STAY guest app where guests and staff can post, reply, interact, and connect in one shared space. Think of it as a private social network for your hotel: a dedicated space for guest engagement but fully moderated by your team
Guests can ask questions, share recommendations, propose plans, and discover activities during their stay. Staff can publish updates, promote experiences, and answer common questions. Everything happens inside your hotel environment, fully moderated by your team.
What can guests do in Guest Board?
Guests can create posts, reply to other guests, save useful posts, ask questions, share tips, propose plans, and discover what others are doing at the hotel.
It helps guests find ideas, people, and experiences they might otherwise miss during their stay.
How can hotel staff use Guest Board?
Hotel staff can post announcements, promote activities with open slots, share recommendations, and answer common guest questions from official staff profiles.
This gives your team a visible place to guide guests when they are deciding what to do next, while reducing repetitive questions at reception.
How does moderation work in Guest Board?
Guest Board includes built-in moderation tools so the hotel team stays in control of the feed.
Hotels can use automatic word filters to help prevent inappropriate posts from appearing. Staff can hide content, block users when needed, and review content reported by guests. The hotel maintains full visibility over everything visible in the feed.
Who can access Guest Board and how is guest privacy protected?
Guest Board is only accessible to guests and staff at the hotel. Guests access it through the guest app using their stay details, while staff profiles are created from the CMS and include a badge so guests can identify official hotel team members.
Guests create a public profile before participating and accept the hotel’s community rules. Their public name does not need to match their real name, and personal stay details such as room number, full name, check-in date, or check-out date are not shown in the feed.
Can posts expire automatically?
Yes. Hotels can set posts to expire so time-sensitive content does not stay visible longer than needed.
This is useful for activities, announcements, daily plans, promotions, or operational updates that only apply for a specific moment during the stay.
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