Guest Surveys

Don’t settle for “ok” when you can strive for “the best”. Measure your guests’ satisfaction and analyze their comments in detail to identify pain points and possible improvement areas.

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Listening to your guests is the first step towards an excellent guest experience

If you want to offer the best guest experience possible you need to be able to know your guests’ satisfaction level with your hotel at any moment. With STAY you will be able to get quantitative and qualitative feedback for each one of your services and facilities to discover where you can improve your processes and response time.

Constant feedback

Don’t miss the opportunity to ask your guests how their experience is being. Send surveys for every moment of the clients’ stay at your hotel.


Ask him upon arrival to adapt your services in real time.

After Booking

Schedule surveys after booking specific services or facilities to get more detailed and accurate feedback.


Allow your guests to rate services at any time.


Collect the final assessment at your farewell with which you can measure the general satisfaction of your customers.

Analyze your hotel’s global average score or focus on the score for individual services and facilities

Assess your hotel’s global score based on guests’ feedback or delve deeper into the score for each service to see what’s working, what’s not, and how you can get to the next level in guest experience.

Coming Soon

Compare your score against thousands of other hotels

STAY’s Global Index allows you to compare your hotel’s KPIs against similar hotels in the same region so you will be able to gauge if you’re above the average or need to work harder to stand out from the rest of your competitors.

The perfect tool
to improve your services

Daily activity history

See all surveys answered by guests each day.

Use filters to segment your feedback data

Focus on different things using filters so you can see and analyze exactly the data you news to.

Guest comments

Quantitative analysis is much more accurate if you complete it with qualitative data. See all of your guests’ comments to go beyond numbers and statistics and get precise suggestions, compliments and complaints.

Downloadable reports

Download all the data you need to process it with your own tools.

Having all the hotel information in one place and in real time helps our guests make the most of their vacations.

Annete KoelemeijManager of Meliá Puerto Vallarta

With STAY we have a complete tool to digitize the experience of our guests during their stay without having to invest in internal developments.

Victor Oliver RullanDigital Channels Director of Meliá Hotels International

With STAY our clients make their Room Service orders to their liking. They value it very positively because it is easier and more comfortable for them.

Estelle VassalloDeputy Hotel Director of NH Collection Gran Hotel Calderón

STAY offers our clients a more modern and dynamic hotel image, with information that is always updated in real time.

Ramón RiusDirector NH Sants Barcelona

After the COVID-19 crisis, we needed to offer all our services efficiently, as always, but reducing personal contact. And here STAY has been key.

Ignacio LendinesGeneral Manager at NH Madrid Nacional

Setup your hotel in 5 minutes

Improve your Guest Experience in real-time with STAY.
No credit card.